Last Updated: 12 July 2026

At Elyndor Scents, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, contact us, subscribe to our updates, or purchase perfumes and other fragrance products from us.

By using the Elyndor Scents website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping or delivery address
• Account username and password
• Order and purchase history
• Products added to your cart or wishlist
• Perfume and fragrance preferences
• Reviews, ratings, comments, and feedback
• Messages sent through email, WhatsApp, social media, or contact forms
• Payment method and transaction confirmation details
• Any additional information you voluntarily provide

Certain information is required for us to process your order, arrange delivery, provide customer support, or manage your account.

2. Information Collected Automatically

When you visit our website, some technical information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location based on your IP address
• Pages and perfume products viewed
• Time spent on the website
• Referring website or advertisement
• Shopping-cart activity
• Cookie identifiers
• Website interactions and navigation activity

We use this information to understand how customers use our website, improve website performance, identify technical problems, prevent misuse, and provide a more relevant shopping experience.

3. How We Use Your Information

Elyndor Scents may use your information to:

• Process and confirm perfume orders
• Arrange packaging, shipping, and delivery
• Verify payment and transaction information
• Contact you regarding your order
• Manage your customer account
• Provide order updates and delivery notifications
• Respond to product questions and customer-support requests
• Help you discover perfumes based on your preferences
• Save your cart, wishlist, or recently viewed products
• Process returns, replacements, or refunds
• Improve our perfume collection, services, and website
• Request product reviews or customer feedback
• Send promotional messages where permitted
• Inform you about new fragrances, collections, and offers
• Prevent fraudulent orders and suspicious activity
• Maintain financial and operational records
• Resolve complaints and disputes
• Comply with applicable legal obligations

We aim to collect and use only the information reasonably necessary for these purposes.

4. Payment Information

Payments may be processed through banks, mobile-wallet providers, payment gateways, or other third-party payment services.

These providers may collect information required to verify and complete your transaction. Their handling of your payment information is governed by their own privacy policies and security practices.

Elyndor Scents does not ask customers to share confidential information such as:

• ATM or card PIN
• Online banking password
• Card security code through WhatsApp or social media
• One-time password
• Mobile-wallet PIN

Never share these details with anyone claiming to represent Elyndor Scents.

5. Order Processing and Delivery

To process and deliver your order, we may share necessary information with trusted service providers, including:

• Courier companies
• Delivery riders
• Logistics providers
• Packaging or fulfilment partners
• Payment processors
• Banks and mobile-wallet providers

The information shared may include your name, phone number, delivery address, order amount, payment status, and delivery instructions.

These service providers should only use the information for completing the requested service.

6. Cookies

Our website may use cookies and similar technologies to provide important website functions and improve your shopping experience.

Cookies may be used to:

• Keep perfumes in your shopping cart
• Remember your account session
• Save website preferences
• Remember recently viewed products
• Understand website traffic
• Measure advertising performance
• Prevent fraudulent activity
• Improve website speed and functionality
• Display relevant fragrance recommendations

You may disable or manage cookies through your browser settings. However, disabling essential cookies may prevent certain features, such as login, shopping cart, wishlist, and checkout, from working correctly.

7. Analytics and Advertising

We may use analytics, advertising, or social-media tools to understand how visitors interact with Elyndor Scents and how our advertising campaigns perform.

These services may collect information such as:

• Products viewed
• Pages visited
• Device and browser information
• Advertisement interactions
• Purchases or checkout activity
• Approximate location
• Cookie or device identifiers

Third-party analytics and advertising providers process this information according to their own privacy policies.

Where required, non-essential analytics and advertising cookies will only be activated after appropriate permission has been obtained.

8. Marketing Communications

With your permission, or where otherwise permitted, Elyndor Scents may contact you regarding:

• New perfume launches
• Limited-edition fragrances
• Discounts and promotional offers
• Restocked products
• Seasonal collections
• Gift packages
• Fragrance recommendations
• Brand announcements

Marketing messages may be sent through:

• Email
• SMS
• WhatsApp
• Social-media platforms
• Website notifications

You may request to stop receiving promotional messages at any time by using an unsubscribe option or contacting us directly.

You may still receive essential communications related to an active order, payment, delivery, account security, return, or customer-support request.

9. WhatsApp and Social Media

Customers may communicate with Elyndor Scents through WhatsApp, Instagram, Facebook, TikTok, or other social-media platforms.

When you communicate with us through a third-party platform, that platform may independently collect and process your information according to its own privacy policy.

Information you provide through these platforms may be used to:

• Answer perfume-related questions
• Recommend a fragrance
• Confirm stock availability
• Process an order
• Provide payment instructions
• Arrange delivery
• Respond to complaints
• Provide after-sales support

Do not send passwords, card security codes, PINs, or one-time passwords through social media or WhatsApp.

10. Product Reviews and Customer Content

When you submit a perfume review, rating, comment, photograph, or testimonial, some information may be displayed publicly on our website or social-media pages.

Public information may include:

• Your display name
• Product rating
• Written review
• Submitted photograph or video
• Submission date

Do not include your address, payment details, phone number, or other confidential information in a public review.

Elyndor Scents may moderate or remove content that is abusive, misleading, fraudulent, unlawful, irrelevant, or inappropriate.

11. When We May Share Information

We may share limited information with service providers that help us operate our business, including:

• Website-hosting providers
• E-commerce service providers
• Payment processors
• Courier and delivery companies
• Email and messaging providers
• Analytics providers
• Advertising platforms
• Fraud-prevention services
• Professional advisers

We may also disclose information when reasonably necessary to:

• Comply with a lawful request
• Meet a legal obligation
• Investigate suspected fraud
• Protect our customers or business
• Prevent website misuse
• Enforce our website policies
• Resolve disputes

Elyndor Scents does not sell or rent customers’ personal information to unrelated third parties for their independent marketing purposes.

12. Data Retention

We may retain customer information for as long as reasonably necessary to:

• Complete and document transactions
• Provide customer support
• Maintain order records
• Handle refunds, returns, or disputes
• Prevent fraudulent activity
• Meet accounting or legal requirements
• Protect legitimate business interests

When personal information is no longer reasonably required, we may delete it, anonymise it, or restrict access to it.

13. Information Security

We use reasonable administrative and technical measures intended to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, internet transmission, electronic database, or storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their passwords confidential and protecting access to their devices and accounts.

Please contact us immediately if you believe your Elyndor Scents account or personal information has been compromised.

14. Customer Accounts

When you create an account with Elyndor Scents, you are responsible for:

• Providing accurate information
• Creating a secure password
• Keeping your password confidential
• Preventing unauthorised account access
• Informing us about suspicious activity

We may temporarily restrict or disable an account if we reasonably suspect fraud, unauthorised access, website misuse, or a security risk.

15. Your Privacy Rights and Choices

Subject to applicable requirements and identity verification, you may request to:

• Access certain information associated with you
• Correct inaccurate information
• Update incomplete information
• Delete information that is no longer required
• Withdraw previously provided consent
• Stop receiving promotional communications
• Close your customer account
• Ask how your personal information is being used

Some information may need to be retained for transaction records, accounting requirements, fraud prevention, security, dispute resolution, or other lawful purposes.

16. Children’s Privacy

Elyndor Scents does not knowingly seek to collect unnecessary personal information from children.

Anyone who is not legally able to place an order independently should use the website and purchase products only with the involvement and permission of a parent or legal guardian.

A parent or guardian who believes a child has provided personal information without appropriate permission may contact us to request its review or deletion.

17. Third-Party Websites

Our website may contain links to payment providers, delivery companies, social-media platforms, or other independent websites.

Elyndor Scents does not control the privacy, security, availability, or content practices of these third-party services.

We encourage customers to review the privacy policy of any external service before submitting personal information.

18. Changes to This Privacy Policy

Elyndor Scents may update this Privacy Policy when:

• Our website features change
• New payment methods are introduced
• New delivery partners are appointed
• Our information practices change
• Applicable requirements change
• New technologies or marketing services are used

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

19. Contact Elyndor Scents

For privacy questions, correction requests, account-deletion requests, complaints, or concerns, please contact us:

Brand: Elyndor Scents
Email: elyndorscents@gmail.com
Phone/WhatsApp: 0300-0183498
Country: Pakistan

Please provide sufficient information for us to identify and respond to your request. Never include your password, PIN, one-time password, or complete bank-card details.